INSTALLATIONS AND SERVICE ACTIVITIES
 

Final customer plants are performed by CVL qualified internal teams composed by:

SUPPORTOO TECNICO_3.jpg.png

•Electricians

•SW programmers

•Mechatronics

SUPPORTOO TECNICO_1.jpg.png

+39 0131 210001

SUPPORTOO TECNICO_2.jpg.png

Usually, teams are composed by the same employees that carried out the previous internal final assembly to CVL plant.

The activities performed are planned by the Program Manager who must check compliance with schedule timing. WW service network ensures the support to CVL team during first commissioning and to the Customer in after sales time.

                                                         

CUSTOMER SERVICE 

After sales service 

Technical support 

Preventive maintenance management and  execute

Machine book software management, spare parts ware house and BOM connected

Web access for documents and service request.

Teleservice by WEB or telephone line, to make easy the fault research and reduce the down time.

SUPPORTOO TECNICO.jpg
Lavorare da casa
Image by John Schnobrich
elettricista.jpg

SUPPORT AREAS

Immagine13.png

A customer support team is able to solve a technical problem in the short term, but CVL ensures optimal customer service by helping to develop relationships and create a true partnership in the long term.